GPS Blog

Thursday, April 07, 2011

Spot Satellite Communicator Recalled - not to work below 40 degrees Farhrenheit/4.44 degrees Celsius

Spot LLC has issued a product RECALL on the SPOT Satellite Communicator which is bundled and sold exclusively with the DeLorme Earthmate PN-60w. Spot LLC has discovered that a part, which does not meet operating specifications, was substituted in some SPOT Satellite Communicator devices during the manufacturing process.

Good thing the company is righting a wrong and compensating owners of the affected models.In certain incidents, intended messages may not be transmitted, including requests for help or emergency assistance, when the SPOT Satellite Communicator is used at temperatures below 40 degrees Farhrenheit/4.44 degrees Celsius.Please note this DOES NOT impact the DeLorme Earthmate PN-60w handheld device itself or any other DeLorme product.

SPOT Satellite Communicator RECALLED

Spot LLC is conducting a complete product replacement of all SPOT Satellite Communicators within ESN range:0-2000000 and 0-2019999.As GPSTracklog points out, hopefully this flaw wasn’t discovered during a real emergency.As a DeLorme and Spot LLC customer with a registered SPOT Satellite Communicator account, you are being notified with important safety information regarding your registered SPOT Satellite Communicator device(s).

Please stop using the SPOT Satellite Communicator and follow the instructions below to promptly return the device for an immediate replacement of a new SPOT Satellite Communicator at no charge. Customers who return their affected SPOT Satellite Communicator devices by June 1, 2011 will receive 6 FREE additional months of SPOT service automatically with a new SPOT Satellite Communicator device.

This product recall is limited to the SPOT Satellite Communicator sold exclusively with the DeLorme Earthmate PN-60w handheld GPS only. This DOES NOT impact the DeLorme Earthmate PN-60w handheld device itself or any other DeLorme product. Additionally, this does NOT impact any other SPOT product including the SPOT Personal Tracker, SPOT Satellite GPS Messenger, SPOT IS, SPOT HUG or SPOT Connect.

You must complete the registration at and follow SPOT Recall Replacement Program guidelines. Spot LLC is not responsible for any data loss. Once you complete the registration, you will be forwarded shipping material. You can expect to receive your new SPOT Satellite Communicator within 7 to 10 business days upon receipt of your return. Spot LLC has chosen to self insure the shipment of your SPOT Satellite Communicator, and will assume the risk of loss for any SPOT Satellite Communicator lost during shipment.

If you have an activated service for a recalled SPOT Satellite Communicator, then Spot LLC will extend all active services to which you have subscribed by an additional six (6) months at no cost to you. (e.g. a 12 month service contract will be extended to 18 months). After receipt of the affected SPOT Satellite Communicator, Spot LLC will automatically apply the applicable service extension to your account with no further action from you.

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